Terms and Conditions - Canarywharf House Clearance
Welcome to Canarywharf House Clearance. These Terms and Conditions govern your use of our services and outline the responsibilities and obligations between you and our company. By engaging our services, you agree to comply with these terms.
1. Introduction
Canarywharf House Clearance provides comprehensive house clearance services, including the removal of furniture, appliances, and other household items. Our mission is to offer efficient, reliable, and environmentally responsible clearance solutions.
2. Services Provided
- Residential Clearance: We clear entire homes, one room at a time, ensuring minimal disruption to your daily life.
- Commercial Clearance: Our team handles office clearances, retail spaces, and other commercial properties.
- Junk Removal: Safe and eco-friendly removal of unwanted items, including recycling and disposal.
- Specialist Services: Handling of sensitive items such as electronics, hazardous materials, and antiques.
3. Booking and Scheduling
To utilize our services, you must book an appointment through our online portal or by phone. We strive to accommodate your preferred date and time, subject to availability.
3.1. Confirmation
Upon booking, you will receive a confirmation email outlining the scheduled services, estimated costs, and any preparatory steps required on your part.
3.2. Changes and Cancellations
If you need to reschedule or cancel your appointment, please notify us at least 48 hours in advance. Cancellations made within 48 hours may incur a fee.
4. Payment Terms
Payment for our services is due upon completion of the clearance. We accept various payment methods, including credit/debit cards and bank transfers.
4.1. Pricing
Our pricing is transparent and based on the volume and complexity of the clearance. An initial estimate will be provided during the booking process.
4.2. Additional Fees
Additional charges may apply for services such as handling hazardous materials, after-hours clearances, or exceptionally large items. These will be communicated upfront.
5. Client Responsibilities
- Provide accurate information about the items to be cleared.
- Ensure that all items intended for disposal are accessible.
- Secure valuable or sensitive items prior to clearance.
- Ensure the work area is safe for our team to operate.
6. Our Responsibilities
- Deliver services as outlined in the booking confirmation.
- Handle all items with care and respect.
- Adhere to environmental regulations regarding disposal and recycling.
- Maintain confidentiality of any sensitive information encountered during clearance.
7. Liability
While we take utmost care in handling your belongings, Canarywharf House Clearance is not liable for pre-existing damages or items not disclosed prior to the clearance. Any claims for damaged items must be reported within 24 hours of service completion.
8. Privacy Policy
We are committed to protecting your privacy. Personal information collected during the booking and clearance process is used solely for service provision and will not be shared with third parties without your consent.
9. Dispute Resolution
In the event of a dispute, we encourage open communication to resolve the issue amicably. Should a resolution not be achieved, mediation may be sought as a next step.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which Canarywharf House Clearance operates.
11. Amendments
We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the revised terms.
By utilizing Canarywharf House Clearance services, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions.