Canary Wharf House Clearance Accessibility Statement

Canary Wharf House Clearance is committed to making our services and information accessible to everyone, including people with disabilities. This statement explains how we approach accessibility for our Canary Wharf house clearance operations and the steps we take to meet recognized standards and improve user experience across devices and assistive technologies.

We design our content and customer journey with a focus on inclusive access. Our policies aim to support a wide range of needs encountered during local house clearance work in and around the Canary Wharf area. We strive to ensure that information about clearances, collections and waste removal is perceivable, operable, understandable and robust for all users.

To guide our efforts we reference the Web Content Accessibility Guidelines WCAG 2.1 AA. Where possible we exceed minimum standards to provide a clear, navigable experience for visitors who need clear instructions and accessible booking or enquiry routes. We test for contrast, responsive layouts, and predictable navigation to reduce barriers.

Our digital content is built to support a variety of assistive technologies. This includes support for common screen readers used by people who are blind or have low vision. We ensure semantic HTML structure, logical heading order and meaningful link text so screen-reader users can move through information about our Canary Wharf removal and clearance services efficiently.

Keyboard navigation and compatibility

We ensure keyboard navigation is available for all interactive elements. Menus, booking forms and service checklists can be reached and operated using the keyboard alone. We use visible focus indicators and avoid keyboard traps so users can tab through content in a predictable way. Basic actions such as making an enquiry or requesting an accessibility accommodation are operable without a mouse.

To complement keyboard access we provide multiple ways to find information about our Canary Wharf clearance offerings. Clear headings, lists and labelled form controls help users with cognitive impairments or those using alternative input devices.

We follow practical measures to increase accessibility across the whole customer journey. These include:

• WCAG 2.1 AA conformance checkpoints where feasible
• Screen-reader friendly content and ARIA where required
• Full keyboard navigation and logical tab order
• Readable typography and adequate colour contrast for text
• Clear, concise language for service descriptions and instructions

When we cannot immediately meet a specific requirement, we document the issue, offer reasonable alternatives and prioritise fixes. Our teams working on house clearances in Canary Wharf maintain a roadmap to address accessibility improvements based on user needs and technical feasibility.

We actively test across browsers, devices and assistive tools. Automated tests are combined with manual checks, including keyboard-only navigation testing and screen-reader walkthroughs to validate real-world usability. Findings inform design updates and staff training.

If you need information in an alternative format, assistance to use our services, or support during an on-site house clearance visit, please make an accessibility request. To do so, contact our Accessibility Team through the contact options indicated on our public contact channels or ask a staff member during service engagement. We will respond and work with you to agree a suitable solution.

We continually review and improve our accessibility practices. If you discover a barrier or have suggestions relevant to Canary Wharf house clearances, we appreciate being informed so we can take action. All reports are treated seriously and help prioritise enhancements to both digital and on-site service accessibility.

Last reviewed: Our accessibility statement is reviewed regularly to track progress and reflect changes in standards or service delivery. We are committed to ongoing improvement and to maintaining an environment where everyone can access our Canary Wharf clearance information and services with dignity and independence.